North Shore Billet

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Terms and Conditions

TERMS & CONDITIONS

 

At North Shore Billet we strive to manufacture great bicycling components with excellent customer service.

Please email us if you are not happy with a NSB product.

We are reasonable people and will try our best to work something out. If you are not completely happy with your new NSB product, please send it back to us within 15 days for a full refund.

 

WARRANTY

We believe in our products and fully support it with a 12 month guarantee against manufacturing defects.  We do not cover damage from abuse or from normal wear and use.  Warranty is only valid with the original purchaser with a valid order# and matching email address.

 

CRASH REPLACEMENT PROGRAM

To thank you for your loyalty if you break a part for any reason we will offer you a 50% discount off the current retail price of a replacement. **TERMS: Limited to identical product. Only usable once. Deal not valid if we are no longer in production of the product ** 

 

COLOR VARIATION

Due to variations in monitor/screen settings and the wide variation of anodizing on  aluminum, images on the website may not fully match the actual products shipped.

 

EXCHANGES/REPLACEMENTS

All exchanges will be made only with the identical product ordered. Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock. At any time, NSB reserves the right to place products out-of-stock or to discontinue them indefinitely. 

 

SHIPPING

We ship worldwide. All items ship together according to the longest lead time. The customer is responsible for any custom fees, import duties, or taxes that may be imposed by your country’s customs department. 

We base shipping amounts off the weight and size and where you are located (orders ship from Whistler, BC). Items are normally shipped via Canada Post or FedEx within 1 to 3 business days of when the order was placed. Transit time within Canada and the US can range from 1 to 10 business days.  Outside North America shipping times can be as long as 3 weeks.

 

PRICING, BILLING, PRIVACY

We reserve the right to change pricing at any time for any reason. We reserve the right to not honor typographical errors which may cause incorrect pricing on the website. The full amount is charged when you place your order even if your product is back ordered. We will absolutely never sell or share your personal with 3rd parties. All data we collect will be used for internal purposes only.

 

GENERAL

The preceding terms and conditions govern the sale by North Shore Billet between you the buyer and Paradise Machine Corp. By placing an order with us you acknowledge that you have read, understood, and agree with our terms and conditions. Please notify us prior to placing an order if you disagree with any of our terms and conditions. We reserve the right to alter these terms and conditions at anytime for any reason.