North Shore Billet (NSB) is an independent mountain bike component brand based in Whistler, BC. We design and machine high-performance bike components, including cranks, chainrings, pedals, and other precision-machined parts, right here in Whistler.

We're a small, hands-on team passionate about mountain biking, engineering, and making quality products. From our machine shop to our retail space in Function Junction, we work closely with our products, customers, and the riding community. Everyone plays an important role in keeping the business running, and there's always something new to learn or improve.

We're looking for an Operations & Customer Experience Coordinator to help keep our day-to-day operations running smoothly: orders moving, customers taken care of, inventory organized, and our retail space ready to welcome riders.

This is a hands-on role at the centre of a small, independent bike component brand. You'll be packing and shipping orders, answering customer questions, helping customers find the right parts, and supporting inventory and retail operations. You'll also get a closer look at how our products are designed, manufactured, sold, and used by riders.

You'll work directly with our team in Whistler, learning our products, systems, and processes as you go. As you get comfortable in the role, there will be opportunities to take on more responsibility and help improve the way we do things.

Fulfillment & Logistics

• Manage daily online orders, making sure orders are processed accurately and shipped on time.
• Pick, pack, and ship orders from our Whistler location.
• Prepare shipping labels, coordinate deliveries, and help resolve shipping issues.
• Support wholesale, dealer, and other business-to-business orders as needed.

Customer Experience

• Be a friendly, helpful point of contact for NSB customers, answering product questions and helping with orders, returns, and warranty inquiries.
• Help customers understand our components and find the right products for their bikes.
• Communicate with customers through email, social media, and in person.
• Share recurring customer questions and feedback with the team to help improve our products, website, and processes.

Retail & Showroom

• Keep our Function Junction retail space organized, stocked, and welcoming.
• Help customers explore our product range and understand how our components fit their bikes.
• Support in-store sales and make sure customers have a great experience when visiting NSB.

Inventory & Shop Operations

• Receive incoming products and supplies, organize stock, and help maintain accurate inventory.
• Monitor stock levels and flag shortages or discrepancies.
• Keep our shipping, inventory, and retail spaces clean and organized.
• Work with the team to make sure products and supplies are where they need to be.

E-commerce & Making Things Better

• Help maintain product availability and accurate information on our Shopify store.
• Support product updates, website improvements, and other e-commerce tasks.
• Identify processes that could be more efficient and help implement improvements.
• Pitch in across the business whenever needed. We're a small team, and flexibility matters.

Working at NSB means you'll see how an independent mountain bike component brand operates from the inside. You'll gain experience with:

• E-commerce and online order fulfillment
• Shopify and inventory management
• Shipping, logistics, and customer support
• Retail sales and customer experience
• Wholesale and dealer relationships
• CNC-machined bike components and product manufacturing
• Product development and feedback from riders
• The mountain bike industry and its community

It's a great opportunity for someone who wants to build a career in operations, e-commerce, customer experience, or the bike industry while working with a small team that genuinely cares about what it makes.

• Organized and reliable: You pay attention to detail, keep things in order, and follow through on tasks.
• A good communicator: You're friendly, clear, and comfortable communicating with customers both in writing and in person.
• Hands-on and practical: You're happy packing orders, moving products, organizing inventory, and getting things done.
• Comfortable with technology: You learn new software quickly. Shopify or e-commerce experience is a plus, but not required.
• Proactive: You notice when something isn't working and look for ways to improve it.
• Flexible: You're comfortable switching between tasks and helping wherever the team needs you.
• Passionate about mountain biking: You don't need to be a professional rider, but you should be interested in bikes and understand the community we're part of.
• Eager to learn: You want to understand how a product business works, from manufacturing to the customer.